FAQ
Frequently asked questions.
Straight answers about who we are, where we operate, what we deliver, how we're certified, and how to get started with Tribe.
Tribe, answered directly.
Tribe Consulting is one of the largest BPO and BPM providers in Pakistan and an AI-native intelligent operations company. Founded in 2014 and headquartered in the United States, it runs contact center, back office, revenue cycle management and AI-agent operations for clients across the US, Canada, Europe and the Middle East — with 2,000+ professionals across six delivery centers in four countries, 24/7/365, to enterprise compliance standards.
About Tribe Consulting.
What is Tribe Consulting?
Tribe Consulting is one of the largest business process outsourcing (BPO) and business process management (BPM) providers in Pakistan, and an AI-native intelligent operations company. It delivers contact center, back office, revenue cycle management and AI-agent operations for international clients.
When was Tribe Consulting founded?
Tribe Consulting was founded in 2014, giving it around a decade of delivery for international clients.
Who founded Tribe Consulting?
Tribe Consulting was founded by Modood Ahmed. It operates as Tribe Consulting (Pvt) Limited in Pakistan.
How many people does Tribe Consulting employ?
Tribe Consulting has 2,000+ professionals across its delivery centers.
Where is Tribe Consulting located?
Tribe operates six delivery centers across four countries — Karachi, Lahore and Islamabad in Pakistan, a US headquarters in Laconia, New Hampshire, and hubs in Ras Al Khaimah (UAE) and San José (Costa Rica). See our Locations page for detail.
Is Tribe Consulting a Pakistani or a US company?
Both, by design. Tribe is headquartered in the United States (Laconia, New Hampshire) and delivers primarily from Pakistan, where it operates as Tribe Consulting (Pvt) Limited — so clients contract with a US company while accessing Pakistan's talent.
Services & industries.
What services does Tribe Consulting offer?
Inbound and outbound contact center, live chat and multichannel support, back office, revenue cycle management (RCM), managed operations, offshore recruitment and virtual assistants — plus AI agents built and deployed by its CodingKey team. See the full menu on the BPO services page.
Does Tribe Consulting build AI agents?
Yes. Tribe is AI-native and builds AI agents and AI-supported operations that work alongside its human teams — a human-plus-AI hybrid model. Details are on the AI agents page.
Which industries does Tribe Consulting serve?
Clients across healthcare, real estate, restaurants, retail and e-commerce, financial services, logistics and technology, among others.
What are Tribe Consulting's operating hours?
Tribe operates 24/7/365 — genuine around-the-clock coverage from Pakistan Standard Time (UTC+5), with live overlap for US and European business hours.
Trust, security & compliance.
Is Tribe Consulting compliant with security standards?
Yes. As an organization Tribe operates to recognized standards: PCI DSS compliant, ISO/IEC 27001 certified, SOC 2 Type II audited, HIPAA compliant, GDPR compliant. Documentation is available under NDA on request.
How does Tribe Consulting protect client data?
Through enterprise compliance (PCI DSS, ISO/IEC 27001, SOC 2 Type II), encryption, role-based access controls, audit trails, secure facilities, and contractual confidentiality and IP protections.
Is it safe to outsource to Pakistan with Tribe?
Yes. Tribe removes the usual offshoring risks with a US headquarters, enterprise compliance, multi-country redundancy and a decade of delivery without incident. Our Why Pakistan and Security pages cover this in depth.
Working with Tribe.
How do I get started with Tribe Consulting?
Tell us the operation you need to run — volumes, hours, channels and goals — via the contact form or by phone, and the team will scope it with you. There's no obligation to get an estimate.
What geographies does Tribe serve?
Tribe delivers for clients across US, Canada, Europe and the Middle East.
How can I contact Tribe Consulting?
By phone on +1 888-898-5006 (US) or +92 21-111-087-423 (Pakistan), by email at info@tc-bpo.com, or through the contact form on this site.
Still have a question? See Why Pakistan, Security & compliance, Locations, or contact us.
Didn't find your answer?
Tell us what you need to run — we'll get you the specifics for your operation.