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Industries · Logistics

Freight operations that keep everything moving.

Tribe runs the operational layer behind brokers, carriers and owner-operators — dispatch support, check calls, tracking and back office — with trained specialists, AI, or both, 24/7. We build logistics technology ourselves with 247 Truckin.

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The challenge

What you're up against.

Freight doesn't keep office hours. Loads move at 2 a.m., drivers need answers on the road, and every uncovered call — a missed check call, a late document, an unanswered broker — turns into detention, delays and strained relationships. Staffing a round-the-clock ops desk in-house is expensive, and turnover makes it worse.

What we run for you

The operation, handled.

Dispatch support — load assignment coordination, driver communication and schedule management.
Check calls & tracking — proactive location updates and status calls, logged where your team works.
Carrier & broker communication — rate confirmations, updates and issue resolution, around the clock.
Freight documentation — rate cons, BOLs, PODs and paperwork chased, collected and filed.
Back office — billing support, data entry and record hygiene across your TMS.
After-hours coverage — nights, weekends and holidays — the road doesn't stop, neither do we.
Available as Human · AI · or Hybrid
AI agents for logistics

Put autonomous agents on the repetitive volume.

Add Tribe's Logistics AI for automated check calls, status updates and document chasing — with human coordinators on every exception.

Delivery choice

Human. AI. Or both — your call.

Run it as an AI agent, keep it fully human, or blend the two — you choose the mix, and change it as your confidence grows.

Available as

People and AI together — your call. Agents handle the volume, your specialists own the moments that matter. Start where you like, and shift the mix as your confidence grows.

Why Tribe

Why Tribe for logistics.

We build logistics tech ourselves — 247 Truckin, our all-in-one load-management app, connects brokers, owner-operators and drivers end to end. (details →)
Truly 24/7 — freight moves around the clock — so does the team running your desk.
Process discipline — check-call cadences, documentation SLAs and clean handoffs, agreed up front.
Lower cost — a round-the-clock ops desk at a fraction of the in-house alternative.
PCI DSS compliantPCI DSS compliantISO/IEC 27001 certifiedISO/IEC 27001 certifiedSOC 2 Type II auditedSOC 2 Type II auditedHIPAA compliantHIPAA compliantGDPR compliantGDPR compliant
01

Cost

Transparent, all-inclusive pricing, and better value than comparable providers. Not cheapest; best value.

a fraction of in-house
02

Compliance & security

PCI DSS, ISO/IEC 27001, SOC 2 Type II, HIPAA and GDPR — documentation on request.

5 standards
03

Quality

95% schedule adherence, continuous QA and coaching, and the weekly metrics you choose.

80% FCR
04

Delivery & scale

2,000+ professionals, 30,000+ calls a day, with global site redundancy — no single point of failure.

24/7/365
05

Process

A structured project-launch process, agreed SLAs and KPIs, and continuous improvement.

SLA-backed
06

People

Rigorously recruited via SwiftRecruit AI and continuously trained — they stay on your account.

92% retention
07

Technology

Our own AI agents and platforms, integrated with the tools you already run.

Built in-house
08

Trust

Named references and proof across our own operating companies.

10+ years
We don't just run operations for clients. We run our own companies on this exact engine — CareHub, PropertyLeadX, Kanekt365, TSourcing and more — at scale, every day. We'll run yours the same way.
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Outcomes

What you get.

Fewer dropped balls, faster turnarounds, documents that arrive on time, drivers who get answers — and a lower cost per load managed.

FAQ

Questions, answered.

Who is this for?
Freight brokers, carriers, and owner-operator fleets that need dispatch, tracking or back-office coverage.
Do you work in our TMS?
Yes — our teams work inside your TMS and tools, following your processes.
Can you cover just nights and weekends?
Yes — after-hours coverage is one of the most common starting points.
Human coordinators or AI?
Either, or both — AI on routine check calls and updates, humans on exceptions and relationships.

Keep your freight moving — around the clock.

Tell us the workflow. We'll run it — with people, AI, or both, and your team in control.

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