Freight operations that keep everything moving.
Tribe runs the operational layer behind brokers, carriers and owner-operators — dispatch support, check calls, tracking and back office — with trained specialists, AI, or both, 24/7. We build logistics technology ourselves with 247 Truckin.
What you're up against.
Freight doesn't keep office hours. Loads move at 2 a.m., drivers need answers on the road, and every uncovered call — a missed check call, a late document, an unanswered broker — turns into detention, delays and strained relationships. Staffing a round-the-clock ops desk in-house is expensive, and turnover makes it worse.
The operation, handled.
Put autonomous agents on the repetitive volume.
Add Tribe's Logistics AI for automated check calls, status updates and document chasing — with human coordinators on every exception.
Human. AI. Or both — your call.
Run it as an AI agent, keep it fully human, or blend the two — you choose the mix, and change it as your confidence grows.
People and AI together — your call. Agents handle the volume, your specialists own the moments that matter. Start where you like, and shift the mix as your confidence grows.
Why Tribe for logistics.
Cost
Transparent, all-inclusive pricing, and better value than comparable providers. Not cheapest; best value.
a fraction of in-houseCompliance & security
PCI DSS, ISO/IEC 27001, SOC 2 Type II, HIPAA and GDPR — documentation on request.
5 standardsQuality
95% schedule adherence, continuous QA and coaching, and the weekly metrics you choose.
80% FCRDelivery & scale
2,000+ professionals, 30,000+ calls a day, with global site redundancy — no single point of failure.
24/7/365Process
A structured project-launch process, agreed SLAs and KPIs, and continuous improvement.
SLA-backedPeople
Rigorously recruited via SwiftRecruit AI and continuously trained — they stay on your account.
92% retentionTechnology
Our own AI agents and platforms, integrated with the tools you already run.
Built in-houseTrust
Named references and proof across our own operating companies.
10+ yearsWe don't just run operations for clients. We run our own companies on this exact engine — CareHub, PropertyLeadX, Kanekt365, TSourcing and more — at scale, every day. We'll run yours the same way.
What you get.
Fewer dropped balls, faster turnarounds, documents that arrive on time, drivers who get answers — and a lower cost per load managed.
How onboarding works.
Scope
We map the workflow, agree the outcomes, SLAs and the human/AI mix.
Build
Your team is recruited and trained on your brand; agents and systems are connected.
Launch
Supervised go-live with QA on every interaction from day one.
Run & improve
Steady-state operations, transparent reporting — and a mix that shifts as your confidence grows.
The services behind this practice.
The same work, autonomously.
Everything on this page can be delivered by trained specialists, by an autonomous AI agent, or by both together. If you want to see the AI side of this vertical — what the agent handles end to end and where it escalates to a person — that is a separate page.
Questions, answered.
Who is this for?
Do you work in our TMS?
Can you cover just nights and weekends?
Human coordinators or AI?
Which time zones do you cover?
How do you report?
Keep your freight moving — around the clock.
Tell us the workflow. We'll run it — with people, AI, or both, and your team in control.