Every order captured. Every guest answered.
Tribe runs order-taking and guest support for restaurant brands — human agents and AI on the same queue, integrated with your POS, with an upsell on every order. We run this business ourselves through Kanekt365, TSourcing and Ezra AI.
What you're up against.
A ringing phone in a busy kitchen is a lost order. Guests who reach a busy signal, a hold queue or a flustered employee order somewhere else — and every missed call is revenue straight off the top line. Staff can't take orders, run the counter and handle complaints at once, and hiring for the phone alone doesn't pencil.
The operation, handled.
Put autonomous agents on the repetitive volume.
Put Tribe's Restaurant AI and our Ezra AI ordering platform on your phone lines and digital channels — multi-language, menu-trained, POS-integrated — with human agents on the same queue for anything complex.
Human. AI. Or both — your call.
Run it as an AI agent, keep it fully human, or blend the two — you choose the mix, and change it as your confidence grows.
People and AI together — your call. Agents handle the volume, your specialists own the moments that matter. Start where you like, and shift the mix as your confidence grows.
Why Tribe for restaurants.
Cost
Transparent, all-inclusive pricing, and better value than comparable providers. Not cheapest; best value.
a fraction of in-houseCompliance & security
PCI DSS, ISO/IEC 27001, SOC 2 Type II, HIPAA and GDPR — documentation on request.
5 standardsQuality
95% schedule adherence, continuous QA and coaching, and the weekly metrics you choose.
80% FCRDelivery & scale
2,000+ professionals, 30,000+ calls a day, with global site redundancy — no single point of failure.
24/7/365Process
A structured project-launch process, agreed SLAs and KPIs, and continuous improvement.
SLA-backedPeople
Rigorously recruited via SwiftRecruit AI and continuously trained — they stay on your account.
92% retentionTechnology
Our own AI agents and platforms, integrated with the tools you already run.
Built in-houseTrust
Named references and proof across our own operating companies.
10+ yearsWe don't just run operations for clients. We run our own companies on this exact engine — CareHub, PropertyLeadX, Kanekt365, TSourcing and more — at scale, every day. We'll run yours the same way.
What you get.
Fewer missed calls and abandoned orders, a higher average ticket, lower labour pressure in-store — and a consistent guest experience on every channel.
Questions, answered.
Does this work with our POS?
Human agents or AI?
Can you handle just our overflow?
Do you handle Spanish-speaking guests?
Stop losing orders to a busy phone.
Tell us the workflow. We'll run it — with people, AI, or both, and your team in control.