Live chat & multichannel
Meet customers where they already are — chat, email, social, in-app.
Real-time chat, email, social and in-app messaging, handled as one queue by trained specialists and AI — so every message gets a fast, accurate, on-brand reply, 24/7.
The work, handled.
Website & in-app live chat
Email & help-desk ticketing
Social media & review response
Messaging apps — WhatsApp, Messenger, SMS
Proactive chat & lead capture
AI deflection for common questions, specialists for the rest
Human. AI. Or both.
Human specialists
Trained people on every interaction
AI agents
Digital workers for volume, 24/7
Recommended
Hybrid
AI handles volume; people handle the complex & sensitive
Questions, answered.
What channels do you cover?
Website and in-app chat, email and help desk, social and review platforms, and messaging apps like WhatsApp, Messenger and SMS — unified into one queue.
Is it available 24/7?
Yes — round-the-clock coverage, including overflow and after-hours.
Do you use AI or people?
Both, your call: AI handles high-volume, repetitive questions and hands off to trained specialists for anything complex or sensitive.
Can agents represent our brand?
Yes — specialists are trained to your brand, tone and knowledge base so every reply stays on-brand.
Meet customers where they already are — chat, email, social, in-app.
People first, AI where it helps — and you choose the mix.