Custom Enterprise Agents. Built for the way you work.
When your workflow doesn't fit a template, we build the agent that does — designed around your process, integrated with your systems, and governed by the escalation rules you set.
AvailableWhat is a custom AI agent?
A custom AI agent is an AI agent designed around one organisation's own workflow rather than a template. It is connected to that company's systems — CRM, ERP, databases, telephony and internal tools — and governed by escalation rules the company sets. Tribe's CodingKey team builds custom agents in five stages — discover, design, build, deploy, operate — and runs them on TIOS with human oversight.
Updated
| Status | Available — built and ready to deploy for you |
|---|---|
| Best for | Repeatable, rules-based workflows that are unique to your business |
| Channels | Any: voice, chat, email, APIs and internal tools |
| Hours | Whenever your workflow runs |
| Languages | As your workflow requires |
| A person takes over when | Exactly where you define it |
| Security | Role-based access, encryption and full audit trails |
| Platform | Runs on TIOS; built by CodingKey |
The work, done.
Real situations it handles.
Document-heavy back office
Forms, contracts and applications are read, validated against your rules and entered into the right systems — with exceptions routed to a person.
Internal help desks
IT and HR questions are answered from your policies, and routine requests such as access or leave are completed in the right system.
Compliance checks
Records are checked against your rules on every transaction, not a sample, and anything that fails is flagged with the reason.
Swivel-chair data entry
Work that means copying data between systems with no integration is done by an agent working through the same screens.
Custom voice workflows
Phone processes that don't fit a standard receptionist — verification calls, surveys, confirmations — are scripted and run to your rules.
Several agents working together
One agent takes intake, another processes, a third checks quality — orchestrated on TIOS, with people at the decision points.
A supplier onboarding request, handled.
Request arrives
A new supplier emails their details and documents.
Checked
The agent extracts the data and validates it against your rules — tax form, bank details, insurance.
Systems updated
When everything checks out, it creates the supplier in your ERP and notifies procurement.
Exception
A required certificate is missing, so it asks the supplier for it and alerts your team.
Audited
Every step, document and decision is logged for your auditors.
Example for illustration — not a real customer conversation.
From your workflow to a running agent.
We start with your business problem, map the workflow, build and integrate the agent, deploy it into real conditions, and keep improving it — because we operate what we build.
Plugs into your stack. Keeps humans in control.
What stays human
You define exactly where the agent acts and where it escalates.
Why it matters now.
Gartner predicts over 40% of agentic AI projects will be cancelled by the end of 2027, due to escalating costs, unclear business value or inadequate risk controls.
Gartner predicts 33% of enterprise software applications will include agentic AI by 2028, up from less than 1% in 2024.
Third-party figures, linked to their sources. They describe the industry, not Tribe's results.
What it takes, and what you can measure.
What you get: Automation tailored to your exact operation, with enterprise compliance and human oversight built in.
What we need from you
- A clearly defined workflow, with volumes and rules
- System access: APIs, databases or the screens people use today
- Real examples, including the hard cases
- Escalation rules and named owners
- Success measures agreed before the build starts
What you can measure
- Volume handled end to end
- Exceptions, by reason
- Cycle time per transaction
- Accuracy against human review
- Handoffs and their outcomes
- Cost per transaction
Reported through TIOS. Tribe measures results on your own data rather than promising numbers up front.
The agent executes. Your people decide.
The agent handles the repeatable, high-volume work; your people own the decisions that matter. Human-in-the-loop escalation, full audit trails and security by default — built by CodingKey and proven in Tribe's own live operations before it reaches you. See our security & compliance.
Human. AI. Or both — your call.
Run it as an AI agent, keep it fully human, or blend the two — you choose the mix, and change it as your confidence grows.
People and AI together — your call. Agents handle the volume, your specialists own the moments that matter. Start where you like, and shift the mix as your confidence grows.
Often deployed alongside.
Custom Enterprise Agents, answered.
How do you build a custom AI agent?
Who builds custom agents?
Is a custom GPT the same as an AI agent?
How do you evaluate an AI agent before it goes live?
Why do so many agentic AI projects fail?
Can several AI agents work together?
Is a custom AI agent secure?
How much does a custom AI agent cost?
Put this agent to work.
Tell us the workflow. We'll deploy an agent that runs it — with your people in control.