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AI Agents · Facility Management

Facility Management AI. Every request logged. Every building covered.

An autonomous help-desk and coordination agent for facility managers and FM service providers. It takes maintenance and service requests by phone, email, chat or portal, logs and prioritises the work order, dispatches the right technician or vendor, chases the job to close and keeps occupants informed — across every site, around the clock.

Available
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What it handles

The work, done.

24/7 facilities help desk for occupants and tenants — phone, email, chat and portal
Work orders created, categorised and prioritised against your SLAs
Technician and vendor dispatch, with follow-up until the job is closed
Planned preventive maintenance scheduled and confirmed
Critical faults escalated by your rules — leaks, power loss, HVAC failure, access and security issues
Vendor coordination: quotes requested, visits confirmed, job paperwork collected
Status updates for occupants and site reports for your team
Fit & control

Plugs into your stack. Keeps humans in control.

Integrates with

Your CMMS or CAFM, work-order and ticketing systems, email, telephony and building alerts.

What stays human

Spend approvals, contractor selection, safety-critical decisions and anything touching occupant health or security. Your facility team sets the rules; the agent escalates everything outside them.

How it works

Understand. Act. Escalate. Learn.

1

Understand

Trained on your brand, data, systems and rules.

2

Act

Integrated with your tools to actually complete the work — not just chat.

3

Escalate

Hands off to a human the moment something is complex, sensitive or outside policy.

4

Learn

Every interaction improves the system.

Responsible autonomy

The agent executes. Your people decide.

The agent handles the repeatable, high-volume work; your people own the decisions that matter. Human-in-the-loop escalation, full audit trails and security by default — built by CodingKey and proven in Tribe's own live operations before it reaches you. See our security & compliance.

Delivery choice

Human. AI. Or both — your call.

Run it as an AI agent, keep it fully human, or blend the two — you choose the mix, and change it as your confidence grows.

Available as

People and AI together — your call. Agents handle the volume, your specialists own the moments that matter. Start where you like, and shift the mix as your confidence grows.

Related services

Where this fits in our services.

After-hours answering →Inbound call center →Back-office support →VTurboTech: IoT & predictive maintenance →
Outcomes

What you get.

No lost requests, faster response on critical faults, tighter SLA performance, and a facility team that spends its time on buildings — not on chasing tickets.

FAQ

Facility Management AI, answered.

Does it replace our CMMS?
No. It works with your CMMS or CAFM — creating, updating and closing work orders there — so your system stays the source of truth.
Can it dispatch our vendors?
Yes. It contacts the right technician or vendor for each job by your rules, confirms the visit and follows up until the work order is closed.
What happens with an emergency at night?
You define what is critical. The agent escalates it to your on-call team straight away and works down your backup list until someone responds.
Can it cover multiple sites?
Yes. Each site can have its own contacts, vendors, SLAs and escalation rules.

Put this agent to work.

Tell us the workflow. We'll deploy an agent that runs it — with your people in control.

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