After-hours answering service for nights, weekends and holidays.
When your office closes, the phones keep getting answered — on the first ring, every time. An AI receptionist run on TIOS books, answers and takes messages; urgent calls go straight to your on-call team, exactly as you define it; and the moment a caller needs a person, a trained agent takes over.
Free trial · Month-to-month, no long-term contract · English & Spanish, 24/7
Every call after close, handled.
Nights and weekends
Callers get a real answer instead of voicemail: questions handled from your approved information, appointments booked, and messages taken with everything you need to act in the morning.
Urgent calls
Your definition of urgent — a burst pipe, a lockout, a patient concern, a new client in trouble — is written into the script. Those calls go straight to your on-call contact by phone, text or email.
Holidays and closures
Switch coverage on for public holidays, office moves and team days out, without hiring temps or forwarding the office line to someone's personal phone.
Lunch hours and overflow
Cover the lunch hour, staff meetings or the morning rush when every line is lit. Calls roll over to us only when your own team can't pick up.
Bookings while you sleep
Callers book, reschedule or cancel at 2 a.m. following your rules, so the day starts with a full calendar instead of a voicemail backlog.
A morning summary
Every call is logged with the caller's details, the reason for the call and what was done, and delivered by email or text in the format you choose.
Water through a ceiling at 2:07 a.m.
First ring
The AI receptionist answers, says it is a virtual assistant, and asks how it can help.
Checks your rules
The caller reports water coming through a ceiling. Your rules mark that as urgent.
Person on the line
The caller is anxious, so a trained agent takes over with the details already captured.
On-call alerted
Your on-call contact is called with the address and the problem. No answer? The next person on your list.
Logged
The call, every attempt and the outcome are in your morning summary.
An illustration of how a call can run — not a recording of a real call. Your own rules decide each step.
AI on the first ring. A person the moment it matters.
The AI receptionist introduces itself as a virtual assistant and offers a person. No pretending. A trained agent takes over when:
Every handover carries the full context — who is calling, why, and what has been said — so nobody has to repeat themselves.
Coverage that fits your week.
Start with the hours that hurt most and change them month to month.
Into the systems you already use.
Bookings go into your calendar or scheduling system, and messages and summaries reach you by email or text.
Run on TIOS. Proven at scale.
TIOS is Tribe's operating model: AI agents, enterprise platforms and trained people working as one system. On your phones, that means an AI receptionist that answers instantly, people who step in with the full context, and one record of every call.
Calls are answered by Tribe's delivery centres in Pakistan and Costa Rica. Our US office is in Laconia, New Hampshire.
More answering services.
Questions, answered.
What counts as urgent?
How do I get my messages?
Can callers book appointments overnight?
What if my on-call person doesn't answer?
Can I cover only some hours?
Is it AI or a real person?
Every call answered, from the first ring.
Start with a free trial — month-to-month, no long-term contract.