Retail & E-commerce AI. Every order answered. Every return handled. Every peak covered.
An autonomous agent for online and omnichannel retailers. It answers order-status, returns and product questions across chat, email, social and phone, processes routine returns and exchanges within your policy, follows up on abandoned carts and helps shoppers find the right product — and scales for peak season without the hiring scramble.
AvailableThe work, done.
Plugs into your stack. Keeps humans in control.
Integrates with
Your e-commerce platform, order-management system, helpdesk, payments and shipping carriers.
What stays human
Refunds outside policy, suspected fraud, VIP customers, complaints with legal or safety implications, and anything that needs discretion.
Compliance. PCI DSS where payment data is involved. See our security & compliance →
Understand. Act. Escalate. Learn.
Understand
Trained on your brand, data, systems and rules.
Act
Integrated with your tools to actually complete the work — not just chat.
Escalate
Hands off to a human the moment something is complex, sensitive or outside policy.
Learn
Every interaction improves the system.
The agent executes. Your people decide.
The agent handles the repeatable, high-volume work; your people own the decisions that matter. Human-in-the-loop escalation, full audit trails and security by default — built by CodingKey and proven in Tribe's own live operations before it reaches you. See our security & compliance.
Human. AI. Or both — your call.
Run it as an AI agent, keep it fully human, or blend the two — you choose the mix, and change it as your confidence grows.
People and AI together — your call. Agents handle the volume, your specialists own the moments that matter. Start where you like, and shift the mix as your confidence grows.
Where this fits in our services.
What you get.
Instant answers on your highest-volume contacts, revenue recovered from abandoned carts, consistent returns handling, and peak seasons without over-hiring.
The same work, run by specialists.
Not every operation should start autonomous. Most clients begin with a trained human team and move work to AI as confidence builds. If you want the human-delivered version of this vertical — scope, staffing and how the engagement runs — start there.
Retail & E-commerce AI, answered.
Can it process returns?
Which channels does it cover?
Can it handle peak-season volume?
Put this agent to work.
Tell us the workflow. We'll deploy an agent that runs it — with your people in control.