HVAC and plumbing answering service that books the job.
No heat, no AC, a burst pipe at midnight — these are the calls that decide whether a customer stays with you or rings the next company. An AI receptionist run on TIOS answers every one on the first ring, sends emergencies to your on-call tech, and books the rest straight into your schedule. A trained agent takes over whenever a caller needs a person.
Free trial · Month-to-month, no long-term contract · English & Spanish, 24/7
The calls your techs can't take from a ladder.
Emergency dispatch
No heat, no AC, a burst pipe, a sewage backup: your emergency list is in the script, and those calls go straight to your on-call tech with the address, the equipment and the caller's number.
Gas smell? Safety first
A caller who reports a gas smell is told to leave the building and call 911 or their gas utility first. Then your on-call contact is alerted.
Service calls booked
Repairs, tune-ups and maintenance-plan visits go straight into your schedule, with the problem, the equipment and the best time to visit captured.
Leads while you're on a job
New customers get an answer on the first ring instead of voicemail, so the job isn't lost to whoever picks up next.
Seasonal surges
The first heat wave or cold snap floods the phones. Overflow coverage absorbs the spike so your office team can keep up.
Electricians and other trades
The same service covers electrical contractors and other home services — outages, tripped panels and no-power calls follow your own emergency rules.
A no-heat call on a January night
First ring
The AI receptionist answers as your virtual assistant and asks what's wrong.
Triage
No heat, and the house is getting cold. Your rules mark that as an emergency.
Dispatch
Your on-call tech gets the address, the equipment details and the caller's number.
Person when needed
The homeowner wants to talk to someone, so a trained agent takes over with the details.
Logged
The job and the dispatch land in ServiceTitan, Housecall Pro or Jobber for the morning.
An illustration of how a call can run — not a recording of a real call. Your own rules decide each step.
AI on the first ring. A person the moment it matters.
The AI receptionist introduces itself as a virtual assistant and offers a person. No pretending. A trained agent takes over when:
Every handover carries the full context — who is calling, why, and what has been said — so nobody has to repeat themselves.
We book the visit. You quote the job.
We don't guess at repair prices over the phone. We capture the problem, the equipment, the address and access notes, and book the visit — so your technicians price the work on site, the way you want. If you have a service-call fee you want callers told about, we'll share exactly that and nothing more.
Into the systems you already use.
Bookings, dispatch notes and new leads go into ServiceTitan, Housecall Pro or Jobber — or reach you by email and text if you prefer.
Run on TIOS. Proven at scale.
TIOS is Tribe's operating model: AI agents, enterprise platforms and trained people working as one system. On your phones, that means an AI receptionist that answers instantly, people who step in with the full context, and one record of every call.
Calls are answered by Tribe's delivery centres in Pakistan and Costa Rica. Our US office is in Laconia, New Hampshire.
More answering services.
Questions, answered.
Can you dispatch my on-call tech?
Do you give prices over the phone?
Can you handle the summer and winter rush?
Do you work with ServiceTitan, Housecall Pro or Jobber?
Do you cover electricians and other trades?
Is it AI or a real person?
Every call answered, from the first ring.
Start with a free trial — month-to-month, no long-term contract.