Medical office answering service, HIPAA compliant.
Patients call when they're worried, and often after hours. An AI receptionist run on TIOS answers every call on the first ring, books and reschedules appointments, takes refill and records messages, and routes urgent calls to your on-call provider by your protocol. A trained agent takes over whenever a patient needs a person. HIPAA compliant, with a signed Business Associate Agreement.
Free trial · Month-to-month, no long-term contract · English & Spanish, 24/7
The front desk, covered around the clock.
Appointments
Bookings, reschedules and cancellations go into your schedule, following your visit types and booking rules.
After-hours calls
Calls after close follow your protocol: concerns your protocol marks as urgent go to the on-call provider; everything else is waiting for the office in the morning.
Refills and records
Refill and records requests are taken as messages with the details your staff need. Decisions stay with your clinical team.
New patients
New-patient calls capture contact details, insurance information and the reason for the visit, then book the first appointment.
Overflow at opening
When every line lights up at 8 a.m., calls roll over to us so patients aren't left on hold.
Dental and chiropractic
The same service covers dental offices and chiropractic practices, with their own booking rules and after-hours protocol.
A patient calls at 10:30 p.m.
First ring
The AI receptionist answers as the practice's virtual assistant and reminds callers to dial 911 in an emergency.
Listens
The patient has a question after a procedure earlier that day.
Follows your protocol
Your protocol sends post-procedure calls to the on-call provider, who is paged with the patient's details.
Person when needed
The patient is anxious, so a trained agent stays with them until the provider is reached.
Logged
The call summary is waiting for your team in the morning.
An illustration of how a call can run — not a recording of a real call. Your own rules decide each step.
AI on the first ring. A person the moment it matters.
The AI receptionist introduces itself as a virtual assistant and offers a person. No pretending. A trained agent takes over when:
Every handover carries the full context — who is calling, why, and what has been said — so nobody has to repeat themselves.
The front desk, not clinical advice.
Into the systems you already use.
Appointments are booked in your scheduling system, and messages reach your team the way you specify.
Run on TIOS. Proven at scale.
TIOS is Tribe's operating model: AI agents, enterprise platforms and trained people working as one system. On your phones, that means an AI receptionist that answers instantly, people who step in with the full context, and one record of every call.
Calls are answered by Tribe's delivery centres in Pakistan and Costa Rica. Our US office is in Laconia, New Hampshire.
More answering services.
Guides:
Questions, answered.
Are you HIPAA compliant?
Will you sign a Business Associate Agreement?
Do you give medical advice?
Can you book into our scheduling system?
Do you cover dental and chiropractic offices?
Is it AI or a real person?
Every call answered, from the first ring.
Start with a free trial — month-to-month, no long-term contract.