Property management answering service, day and night.
Residents don't wait for office hours to report a leak. An AI receptionist run on TIOS answers every call on the first ring, sorts real emergencies from routine requests using your rules, alerts your on-call team, logs work orders and books showings for prospects — in English or Spanish. A trained agent takes over whenever a caller needs a person.
Free trial · Month-to-month, no long-term contract · English & Spanish, 24/7
Every resident, owner and prospect call.
Maintenance emergencies
Flooding, no heat, a lockout, an alarm: your emergency list decides what goes to the on-call maintenance team right away, with the unit, the problem and the resident's number.
Routine work orders
A dripping tap or a broken blind becomes a work order with the unit, the problem and access notes, ready for your team to schedule.
Leasing enquiries and showings
Prospects get answers from the availability and requirements you provide, and showings are booked straight into your calendar.
Owners, residents and vendors
Each caller type follows its own route: owners to their portfolio manager, vendors to maintenance, residents to the right queue.
Policy questions
Common questions are answered from your policies. Anything about a specific account or balance is taken as a message for your office.
Spanish-speaking residents
Residents who prefer Spanish are served in Spanish, 24/7, and the work order is written up for your team in English.
A burst pipe in Unit 4B at 11:40 p.m.
First ring
The AI receptionist answers as your virtual assistant and asks what's happening.
Triage
Water is coming through the ceiling of the unit below. Your emergency list says: dispatch now.
On-call alerted
Your on-call maintenance tech gets the unit, access notes and the resident's number.
Person when needed
The resident is upset, so a trained agent takes over to reassure them and confirm next steps.
Work order logged
A work order is created in AppFolio or Buildium, with the call summary for your team.
An illustration of how a call can run — not a recording of a real call. Your own rules decide each step.
AI on the first ring. A person the moment it matters.
The AI receptionist introduces itself as a virtual assistant and offers a person. No pretending. A trained agent takes over when:
Every handover carries the full context — who is calling, why, and what has been said — so nobody has to repeat themselves.
You define what counts as an emergency.
Typical emergency lists include:
Everything else becomes a routine work order for your team to schedule.
Into the systems you already use.
Work orders and messages go into AppFolio or Buildium — or reach your team by email and text if you prefer.
Run on TIOS. Proven at scale.
TIOS is Tribe's operating model: AI agents, enterprise platforms and trained people working as one system. On your phones, that means an AI receptionist that answers instantly, people who step in with the full context, and one record of every call.
Calls are answered by Tribe's delivery centres in Pakistan and Costa Rica. Our US office is in Laconia, New Hampshire.
More answering services.
Questions, answered.
How do you decide what's an emergency?
Can you create work orders in AppFolio or Buildium?
Can you book showings?
Can residents reach a person at night?
Do you handle Spanish-speaking residents?
Is it AI or a real person?
Every call answered, from the first ring.
Start with a free trial — month-to-month, no long-term contract.