Answering service · Real estate

Real estate answering service that turns calls into showings.

Buyers call the number on the sign while they're standing outside the house. An AI receptionist run on TIOS answers on the first ring, answers questions from your listing details, qualifies the caller, books the showing and sends hot leads to the agent on duty — day or night. A trained agent takes over whenever a caller needs a person.

Free trial · Month-to-month, no long-term contract · English & Spanish, 24/7

What we handle

Every sign call, listing call and lead.

Sign and listing calls

Callers get answers from the listing details you provide — beds, baths, asking price, open-house times — and a showing booked.

Buyer and seller qualification

Your questions decide who's ready: timeline, financing status, and whether they're already working with an agent.

Speed to lead

Hot leads go to the agent on duty by call or text right away, with everything the caller said.

Showings booked

Showings are booked into the agent's calendar, and the caller gets a confirmation.

Brokerage front desk

The office line is answered and routed to the right agent, transaction coordinator or manager.

Investor lines

"We buy houses" lines get the seller's details captured — address, condition, timeline — for your acquisitions team.

Example call flow

A sign call on a Sunday evening

1

First ring

The AI receptionist answers as the brokerage's virtual assistant.

2

Answers

The caller asks about the house; the receptionist answers from your listing details.

3

Qualifies

Timeline, financing and whether they have an agent — your questions, in your order.

4

Person when needed

The caller has questions beyond the listing, so a trained agent takes over with the context.

5

Booked and sent

A showing is booked, and the agent on duty gets the lead by text.

An illustration of how a call can run — not a recording of a real call. Your own rules decide each step.

When a person takes over

AI on the first ring. A person the moment it matters.

The AI receptionist introduces itself as a virtual assistant and offers a person. No pretending. A trained agent takes over when:

The caller asks for a person — at any point, in English or Spanish.
The call is urgent by your definition. You write the rules; we follow them.
The caller is upset. TIOS reads sentiment and moves the call to a person first.
The request is complex, sensitive or outside your script.

Every handover carries the full context — who is calling, why, and what has been said — so nobody has to repeat themselves.

Guardrails

Your agents stay the experts.

We share only the listing details you give us.
Offers, negotiation and advice go to your licensed agents.
Every caller is asked the same qualifying questions.
Works with your tools

Into the systems you already use.

Leads reach agents by call, text and email, and showings go into the agent's calendar.

Why Tribe

Run on TIOS. Proven at scale.

TIOS is Tribe's operating model: AI agents, enterprise platforms and trained people working as one system. On your phones, that means an AI receptionist that answers instantly, people who step in with the full context, and one record of every call.

Since 20142,000+ professionals30,000+ calls a day24/7/365 coverageGold Award, Best in BPO — P@SHA ICT Awards 2026

Calls are answered by Tribe's delivery centres in Pakistan and Costa Rica. Our US office is in Laconia, New Hampshire.

Related
FAQ

Questions, answered.

Can you book showings on our calendar?
Yes. Showings are booked into the agent's calendar, and the caller gets a confirmation.
Do you pre-qualify buyers?
Yes, with your questions — timeline, financing status, and whether they're already working with an agent.
Can calls go to whichever agent is on duty?
Yes. Hot leads go to the agent on duty by call or text, following your rotation.
Can you answer questions about a listing?
Yes, from the details you give us. Anything beyond them goes to your agent.
Do you handle property management calls too?
Yes. Our property management answering service covers residents, maintenance and leasing calls.
Is it AI or a real person?
Both. An AI receptionist, run on TIOS, answers first and says it is a virtual assistant. A trained agent takes over whenever a caller asks for a person, the call is urgent by your rules, or it needs judgment — with the full context.

Every call answered, from the first ring.

Start with a free trial — month-to-month, no long-term contract.